Iintegrative Veterinary Center

Integrative Veterinary Center
5524A Elvas Ave
Sacramento, CA 95819
(916)454-1825
fax(916)454-5865

IVC Policies
  1. Pet Arrival Policy
    Integrative Veterinary Center Policies
    For your safety and that of your pet and other clients, please keep dogs on a leash at all times and properly controlled. All cats, pocket pets and reptiles must be confined in an appropriate carrier. If you do not have a leash or carrier, one will be provided for you.
     
  2. Payment Policy
    Payment in full is expected at the time of service. Nutritional consultations and second opinion consultations require prepayment at the time of check in. Some pet insurance companies do pay for acupuncture and other alternative and complementary therapies. See Helpful Links for more information on pet insurance. We accept cash, personal checks, Visa and Mastercard.
     
  3. Late Policy
    Due to the high volume of sick pets which require our services, we are sorry that IVC doctors will be unable to see patients that arrive more than 10 minutes late for their appointment.
    Each IVC client has reserved a specific time for their pet; if late arrivals are seen regardless of time, then other clients who are on time are being asked to wait unfairly. We know that traffic and other difficulties can sometimes make a client late for their appointment and, time providing, we will try to work you into our schedule; however, this is not always possible. In the event that we are unable to see your pet, we will work with you to schedule another appointment.
     
  4. Cancellations
    Should you need to cancel your appointment, please call us 24 hours in advance to avoid a cancellation fee. Canceling your appointment on the same day or not keeping your appointment makes this time unavailable for other sick pets that need our help. This is especially true for new consultations. Please keep this in mind when scheduling and/or canceling appointments.
     
  5. Golden Rule Policy
    At the IVC, we do our best to treat each of our clients and their pets with kindness, compassion and courtesy.  Our staff will make every effort to keep your waiting to a minimum, answer your questions and address your concerns. We ask that our clients extend the same courtesy to us.  We know that anyone can have a bad day, and that the illness of a pet can be a difficult, emotional time.